Privacy & Terms

The Platform is developed, operated and managed by MYCROSPACE SOLUTIONS S.L., a company incorporated under Spanish law, with registered address at Av. Ausiàs March, Xàtiva, 46800, Valencia, Spain (CIF: B25978578). Contact: contact@mycrospace.es.

mycrospace is a commercially available SaaS platform currently offered under an Early Access Programme. This means:

• The free plan is fully operational and available without restriction.

• The paid subscription plans (Starter Culture, Log Phase, and Infinite Culture) are available for purchase under an early access pricing model. These plans are functional and include all currently Available Features, but not yet all features described in the product roadmap.

• The Platform is not a beta or test version. It is a commercially released product under active development, with additional features being progressively delivered.

• The terms governing paid subscriptions — including pricing, discount lock-in, roadmap commitments, and refund rights — are set out in the separate Early Access Subscription Agreement available at: https://mycrospace.es/mycrospace_early_access_terms.pdf.

By using the Platform, you acknowledge the early access nature of the paid plans and accept that certain features listed in the product roadmap may not yet be available.

By registering an account, accessing the Platform, or using any of its features, you expressly accept these Terms in full. If you are accepting on behalf of an organisation, you represent that you have the authority to bind that organisation. If you do not accept these Terms, you must not access or use the Platform.

mycrospace is a cloud-based tool for the automated counting of microbial colonies on Petri dishes using artificial intelligence and computer vision. The Platform enables users to:

• Capture and upload images of culture plates via mobile device camera or file upload;

• Obtain automated colony counts and CFU (colony-forming unit) calculations across sample types;

• Organise images using folders, filters, and history;

• Manage basic sample traceability; and

• Access additional features progressively released under the paid plans, as described in the product roadmap published on the Website.

The Platform is intended exclusively for use by:

• Microbiology research laboratories;

• Educational and academic institutions;

• Life-science organisations conducting non-clinical microbiological analysis; and

• Qualified laboratory professionals using it as a professional productivity tool.

IMPORTANT — PLEASE READ CAREFULLY

The Platform is NOT designed, validated or authorised for: clinical diagnosis; medical decision-making; regulatory submissions; or any application where errors in colony counts could affect human or animal health.

Results generated by the Platform are AI-assisted estimates intended to support qualified professionals. They DO NOT constitute certified measurements. All results must be verified by qualified personnel against applicable quality assurance procedures.

The Platform must NOT be used as the sole basis for critical decisions.

To access the Platform, you must create an account by providing a valid email address, setting a secure password, and accepting these Terms and the Privacy Policy (Section 6).

Use of the Platform requires a minimum age of 14 years, in accordance with Article 7 of Regulation (EU) 2016/679 (GDPR) and Article 7 of Organic Law 3/2018 (LOPDGDD). Users under 14 years of age may only use the Platform with the express consent of a parent or legal guardian. By registering, you confirm that you meet this age requirement.

Given that the Platform is designed for professional laboratory use, we strongly recommend that it be used only by persons aged 18 or over, or under appropriate professional supervision.

You warrant that all information provided at registration is accurate, complete and up to date. The Company reserves the right to suspend or terminate accounts where false or fraudulent information is detected.

You are responsible for: maintaining the confidentiality of your login credentials; all activity carried out under your account; and notifying us immediately at contact@mycrospace.es of any suspected unauthorised access.

All intellectual and industrial property rights in the Platform — including its software, source code, AI models and algorithms, user interface, design, structure, documentation, trade marks and any content generated by the Company — are the exclusive property of MYCROSPACE SOLUTIONS S.L. or its licensors. Nothing in these Terms transfers any intellectual property rights to the user.

Subject to your compliance with these Terms and payment of any applicable fees, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal professional purposes during the term of your subscription or free plan.

You must not:

• Copy, modify, distribute, publish or reproduce any part of the Platform;

• Reverse engineer, decompile or attempt to extract the source code or underlying algorithms;

• Use the Platform to develop competing products or services;

• Extract, scrape or commercially exploit any content from the Platform; or

• Resell, sublicense or transfer your access rights to any third party.

By uploading images of culture plates to the Platform, you grant the Company a non-exclusive, worldwide, royalty-free licence to use those images for the purposes of: operating and providing the Platform service; training, improving and validating the AI models; and internal research and development.

You warrant that: (i) you hold the necessary rights to the images uploaded; (ii) the images do not contain personal data capable of identifying a natural person (such as names, facial images or other directly identifying information); and (iii) their use by the Company in accordance with this Section will not infringe any third-party rights.

The Company acknowledges that images may contain sample reference codes or alphanumeric identifiers as part of laboratory workflow. Such codes are treated as non-personal technical metadata. They will not be cross-referenced with personal data or used to identify individuals. If in any specific case a sample code could be linked to an identifiable person, the user should ensure such identifiers are removed before upload, as processing of personal data is governed by Section 6.

Images used for AI model training are processed in a manner that does not permit identification of the user who uploaded them. Anonymised images may be retained indefinitely for model improvement purposes. You may request deletion of your non-anonymised images by contacting contact@mycrospace.es, subject to technical feasibility where images have already been incorporated into training datasets.

The Platform uses proprietary AI models developed and maintained by the Company, based on computer vision techniques. The models are subject to continuous improvement. The Company does not guarantee a specific level of accuracy and results should always be validated by qualified personnel.

The data controller for personal data processed through the Platform is:

MYCROSPACE SOLUTIONS S.L.

CIF: B25978578

Av. Ausiàs March, Xàtiva, 46800, Valencia, Spain

contact@mycrospace.es

The Company collects only the following personal data:

• Account data: email address (used for registration, authentication and service communications).

• Usage data: basic interaction logs (feature usage, session data) used for service improvement and security.

• Payment data: for paid plan subscribers, payment processing is handled entirely by Stripe. The Company does not store card details.

The Company does not collect: colony count results (these remain with the user); device identifiers; geolocation data; or any special categories of personal data within the meaning of Article 9 GDPR.

Personal data is processed for the following purposes and on the following legal bases:

Personal data is retained for the following periods:

• Account data: for the duration of the active account, and for up to 3 years after account deletion for legal compliance purposes.

• Usage logs: up to 12 months on a rolling basis.

• Images (identifiable): for the duration of the subscription or until deletion is requested. Deletion requests will be honoured within 30 days, subject to Section 5.3.

• Images (anonymised for training): may be retained indefinitely as they no longer constitute personal data.

• Communications: in accordance with applicable legal retention obligations.

Personal data may be shared with the following categories of recipients:

• Google Cloud Platform: image storage and infrastructure, hosted within the European Union. Google LLC acts as a data processor under a Data Processing Agreement compliant with Article 28 GDPR. Standard Contractual Clauses apply to any international transfers.

• Stripe, Inc.: payment processing for paid subscriptions. Stripe acts as an independent data controller for payment data. Stripe's privacy policy is available at https://stripe.com/privacy.

• Brevo (Sendinblue): newsletter and transactional email delivery, where consent has been given. Brevo acts as a data processor under a DPA.

• Competent authorities: where required by law or judicial order.

The Company does not sell personal data to third parties or share it for commercial purposes.

Under the GDPR and LOPDGDD, you have the following rights with respect to your personal data:

• Access (Art. 15 GDPR): to obtain confirmation of whether your data is being processed and a copy of that data.

• Rectification (Art. 16 GDPR): to correct inaccurate or incomplete data.

• Erasure (Art. 17 GDPR): to request deletion of your data ('right to be forgotten'), subject to legal retention obligations.

• Restriction (Art. 18 GDPR): to request that processing be restricted in certain circumstances.

• Portability (Art. 20 GDPR): to receive your data in a structured, machine-readable format.

• Objection (Art. 21 GDPR): to object to processing based on legitimate interest, including for AI training purposes.

• Withdrawal of consent (Art. 7(3) GDPR): at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact us at: contact@mycrospace.es. We will respond within one calendar month as required by Article 12 GDPR. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

The Website currently uses only strictly necessary cookies required for the Platform to function (such as session authentication cookies). The Company does not currently use analytics, tracking, advertising or any other non-essential cookies, and does not collect behavioural or personal data through the Website.

If the Company introduces non-essential cookies in the future, this Section will be updated, a dedicated Cookie Policy will be published, and a consent banner will be implemented before any such cookies are activated. Users will be notified of any such changes in accordance with Section 13.

You may use the Platform only for lawful purposes consistent with these Terms, specifically for non-clinical microbiological analysis, research, education, and professional laboratory support activities.

You must not use the Platform:

• For clinical diagnosis, medical decision-making, or any regulated diagnostic purpose;

• As the sole basis for critical professional or safety decisions;

• To upload images containing illegal, offensive or third-party-rights-infringing content;

• To attempt to compromise the security, integrity or availability of the Platform;

• For fraudulent, deceptive or unlawful activities;

• To overload, interfere with or damage the systems or infrastructure; or

• To create multiple accounts for fraudulent purposes.

The Company may suspend or terminate accounts that breach these Terms, engage in fraudulent or illegal activity, compromise system security, or provide false registration information. Where feasible, prior notice will be given.

The Company will use commercially reasonable efforts to maintain Platform availability. However, the Company does not guarantee uninterrupted, error-free or device-universal availability. The Platform is provided in connection with an active development programme and features will evolve over time.

The Company reserves the right to modify, update, suspend or discontinue any feature of the Platform. For paid subscribers, any modification that materially reduces the functionality of their plan will be subject to the terms of the Early Access Subscription Agreement, including the applicable notice periods and remedy rights set out therein.

Planned maintenance that may affect availability will be communicated to users by email or in-app notification with at least 24 hours' notice where operationally possible.

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Company makes no express or implied warranties regarding the Platform's accuracy, fitness for a particular purpose, or uninterrupted operation.

In respect of users acting for professional or business purposes, the Company shall not be liable for: (i) errors in AI-generated colony counts or results; (ii) loss or corruption of data; (iii) indirect, incidental or consequential losses; or (iv) decisions made in reliance on Platform results without independent professional verification.

For professional users, the Company's total aggregate liability shall not exceed the subscription fees paid by the user in the twelve (12) months preceding the event giving rise to the claim. For free plan users, the Company's liability is limited to the maximum extent permitted by law.

Nothing in this Section limits liability to consumer users for: death or personal injury caused by negligence; fraud; non-conformity of digital services under applicable EU and Spanish consumer law; or any liability that cannot be excluded by law.

The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, infrastructure failures, cyberattacks, or regulatory actions.

Colony count results and analysis outputs generated through your use of the Platform belong to you. The Company does not claim any rights over the results of your analyses.

Under the current free plan, count results are not stored on the Company's servers. The user is responsible for saving or exporting any results they wish to retain. Paid plans may include result storage and export features (CSV, Excel, PDF) as set out in the subscription plan feature schedule.

The mycrospace free plan is available at no charge, with the features set out on the Website. The Company reserves the right to modify the features included in the free plan with reasonable notice.

Three paid subscription plans are currently offered under the Early Access Programme (Starter Culture, Log Phase, and Infinite Culture). Full pricing, discount conditions, billing terms, and refund rights are governed exclusively by the Early Access Subscription Agreement available at: https://mycrospace.es/mycrospace_early_access_terms.pdf.

The Company may modify the pricing of plans over time. Existing subscribers will be notified in advance of any price changes affecting their subscription in accordance with the Early Access Subscription Agreement. Free plan users will be notified of any changes to free plan features or the introduction of new commercial terms.

The Company may send service communications to the email address registered on your account. These may include: account notifications; security alerts; product updates; and legal notices. These communications are part of the service and cannot be opted out of while you hold an active account.

Marketing and promotional communications (including the newsletter) are sent only with your prior consent. You may withdraw consent and unsubscribe at any time by: clicking the unsubscribe link in any commercial email; or contacting contact@mycrospace.es. Withdrawal of consent for commercial communications does not affect the lawfulness of processing carried out prior to withdrawal, and does not affect your access to the Platform.

These Terms are governed by the laws of Spain, including in particular: Regulation (EU) 2016/679 (GDPR); Organic Law 3/2018 (LOPDGDD); Law 34/2002 on Information Society Services (LSSI-CE); the Spanish Civil Code; and applicable consumer protection legislation.

For professional and business users, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Valencia, Spain.

For consumer users, disputes may be brought before the courts of the consumer's place of habitual residence, or through the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Before initiating formal legal proceedings, the parties shall attempt to resolve any dispute amicably through good-faith negotiation for a period of at least 30 days.

If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force.

No failure or delay by the Company in exercising any right shall constitute a waiver of that right.

These Terms, together with the Early Access Subscription Agreement (where applicable) and any Annexes, constitute the entire agreement between the parties regarding use of the Platform and supersede all prior representations and understandings.

These Terms are provided in English. Where a translation is made available for informational purposes, the English version shall prevail in the event of any inconsistency.

The Website and its contents — including but not limited to texts, images, graphics, logos, icons, software and any other material — are the property of MYCROSPACE SOLUTIONS S.L. or its licensors and are protected by Spanish and EU intellectual and industrial property law. Reproduction, distribution, public communication or transformation of any part of the Website without the prior written consent of the Company is strictly prohibited.

The Website may contain links to third-party websites. These links are provided for informational purposes only. The Company has no control over the content of linked sites and accepts no responsibility for their content, privacy practices or availability. The inclusion of a link does not imply endorsement by the Company.

This Legal Notice is governed by Spanish law. Any disputes arising from access to or use of the Website shall be subject to the jurisdiction of the courts of Valencia, Spain, without prejudice to any mandatory consumer protection rules applicable to users resident in other EU Member States.